Refund policy

Returns & Refunds

We want you to be happy with your PIVOT™ purchase.

Change of mind

We accept change-of-mind return requests within 14 days of delivery. The item must be unused, in its original condition and with its original packaging. Customers are responsible for return shipping costs for change-of-mind returns.

Please contact us at support@thepivotstore.com before returning an item. Returns sent without first contacting us may not be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty or you receive the wrong item, contact us at support@thepivotstore.com with your order number and photos of the issue so we can assist you.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where a product has a major failure or otherwise does not meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund as provided by law.

Contact

For return or refund enquiries, contact support@thepivotstore.com.